You will receive a full refund of the purchase price of the Products. Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. Perishable items including live plants and Trees.Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan Sets.Electrical/Technical products which have been unsealed.You may not cancel orders for the following types of products: Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights. In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods. Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. You can also select a convenient day to receive your delivery by choosing a named day delivery (delivery on working days only). Orders placed after 5pm on a Friday will be delivered Tuesday. Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 5.00pm for a small additional charge (delivery on working days only). Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday. Scottish Highlands & Scottish Isles: +7 days.The following areas are subject to extended lead times: Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Northern Ireland, Freight Forwarders, international addresses or The Channel Islands (GY, JE). We aim to deliver items that are currently in stock in 3 to 5 working days (excluding Bank Holidays) after the date the order is placed. Your order will be held in store for 7 days. When your order arrives in your chosen store, we will e-mail you to advise that your order is ready for collection. If you choose to have your order delivered to your local store, it is completely free and will be delivered within 5 working days (excluding Bank Holidays). Robert Dyas offers a FREE Click and Collect service to Robert Dyas stores. *Please make sure you enter a mobile number during checkout to receive text message updates. Robert Dyas is unable to compensate for any loss of funds to third party organisations. Due to this, we would strongly advise against pre-booking/making payment for third party trades to build/install your item until you are in receipt of and have inspected the goods. Whilst we do all that we can to prevent this, from time to time, orders can experience slight delays in courier networks. You will receive a further text message on the morning of your delivery, providing you with a 2 hour delivery window.* Typical delivery time windows: Monday-Friday: 08:00 - 19:00, Saturday: 08:00 - 18:00įor most orders, you will receive a text message update the evening before your delivery. Scottish Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41 This offer excludes products for delivery to Scottish Highlands, Scottish Isles, Isle of Man, Isles of Scilly and Isle of Wight. Standard delivery to most of UK Mainland is FREE on orders over £30 from Robert Dyas, use code FREEDE元0 at checkout and is available on Standard products.
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